Switching property managers shouldn't be the hard part.
Most owners are fully moved to Falcon within 30 days. Your tenants stay put, their lease stays intact, and we do the coordinating — not you.
The three complaints we hear most.
Nobody switches property managers for fun. By the time a Jacksonville owner calls us, it's usually one of three things — and often all three at once.
Fee creep
The management fee was only the beginning. A leasing fee here, a renewal fee there, a "setup" charge, an inspection charge — the statement keeps sprouting line items. Falcon charges one flat 10% of collected rent, and that's the end of the list.
Poor communication
Calls that go to a call center. Emails that go nowhere. Owners who find out about a problem when it shows up on the statement. We're a family-run office on St Augustine Rd — when you call (904) 346-4401 during business hours, a person at that office answers.
Maintenance markups
A repair happens, and somewhere between the technician and your statement the number grows. At Falcon, maintenance invoices pass through at cost — what the work cost is what you pay, receipt attached.
Thirty days, four steps.
We've been taking over Jacksonville properties from other managers since 1990. The process is boring on purpose — here's the whole thing.
You give notice to your current manager
Per the terms of your management agreement — most require 30 days written notice. Not sure what yours says? Bring it to the free consultation and we'll read it with you before you send anything.
Falcon collects the file
We coordinate directly with your outgoing manager to collect keys, signed leases, security deposits, and tenant records. You're copied, not conscripted — the back-and-forth is our job.
Tenants get new payment instructions
We notify every tenant in writing: who we are, where rent goes now, and how to reach us for maintenance. Their lease doesn't change and their rent doesn't change — only the letterhead does.
Your first statement arrives
Rent collected, the 10% fee, any repairs at cost — line by line, the first month and every month after. If the numbers on it surprise you, we've done something wrong.
What we need from you.
Three documents, and we can start: a copy of your current management agreement (so we know the notice terms), the leases for each occupied unit, and the security deposit ledger showing what's held for each tenant. If you don't have all three on hand, don't worry — most owners don't. We'll request them from your outgoing manager as part of the handoff.
And to say it plainly: your tenants stay in place. Switching managers doesn't touch their lease, their rent, or their home. Good tenants are the asset here — the handoff is designed so they barely notice it happened.